Frequently Asked Questions

Yes, absolutely. Every single artwork listed on HOZO is 100% handmade, painted by certified master tribal artisans and state/national awardees using traditional indigenous techniques passed down through generations.

We do not sell printed canvas replicas, machine lithographs, or digital reproductions. When you collect from HOZO, you receive the original physical artwork crafted by the artist.

A Geographical Indication (GI) Tag is an official intellectual property certification granted by the Government of India that verifies an artwork possesses specific qualities and reputation attributable to its genuine geographical origin.

• Warli Painting (GI Tagged 2011): Certified indigenous heritage originating from the Warli tribe in the North Sahyadri / Palghar region of Maharashtra.
• Gond Painting (GI Tagged 2023): Certified folk heritage created by traditional Pardhan Gond tribal artists of Madhya Pradesh (Dindori/Patanpur region).

Yes! We frequently facilitate bespoke commissions for residences, private collections, hotels, corporate offices, and government establishments. You can commission an artwork in specific dimensions (e.g. 5x3 ft, 6x4 ft, or larger murals), specific color palettes, or thematic tribal folklore stories.

To initiate a custom commission, reach out via WhatsApp or email support@hozostores.com with your requirements.

Unless explicitly marked as framed, fine art canvas and handcrafted paper paintings are securely shipped in heavy-duty, moisture-sealed PVC protective tubes with acid-free glassine paper interlay. This represents international art museum standard transit protocol, ensuring zero creasing or glass shattering risk during transit.

If you require custom conservation-grade framing before dispatch, please contact our support team immediately after placing your order.

Free Nationwide Shipping: We provide 100% complimentary, fully insured express shipping across all pin codes in India.

• Ready-to-Ship Original Artworks: Dispatched within 24–48 hours; delivered in 4–7 business days.
• Custom / Commissioned Paintings: Crafted within 10–18 days depending on intricacy; dispatched via express courier.

Once your artwork is packaged and dispatched, you will receive an automatic SMS, WhatsApp, and Email notification containing your courier tracking number (Bluedart, Delhivery, DTDC, or Speed Post) and live tracking link.

You can also check your live order milestone updates on our Order Tracking Page.

All shipments are comprehensively transit insured. In the rare event that your package arrives visibly damaged or tampered with by the carrier, notify us within 48 hours of delivery with photos of the outer packaging and item.

We will immediately arrange a hassle-free return pickup and provide you with a 100% full refund or free replacement recreation at zero additional expense to you.

HOZO operates on a strict Direct-to-Artisan fair trade model. We eliminate predatory middle-men and exploitative agents. Artisans receive upfront fair pricing, sustained livelihood royalties, and national/global recognition for their cultural heritage.

You can read about each individual master artisan's background, lineage, and portfolio directly on our homepage Artist Showcase or in their artwork specifications.